1.1. Personal data administrator - Seller / Service Provider.
1.2. Order processing time - the time from the moment of confirmation by the Seller of the commencement of the Order fulfillment (depending on the chosen method of payment) until delivery of the goods to the Carrier.
1.3. Delivery time - time between the delivery of the Order to the Carrier and its transfer to the Customer.
1.4. Working day - day from Monday to Friday, excluding public holidays.
1.5. Registration form - an electronic service, an interactive form available in the Online Store that allows you to create a customer account.
1.6. Order form - an electronic service, an interactive form available in the Online Store that allows you to place an Order, in particular by adding a product to the Basket and defining the terms of the Sales Agreement, including the method of delivery and payment.
1.7. Password - a string of alphanumeric characters necessary for authorization when accessing the Account, determined independently by the Customer during the registration process.
1.8. Customer - a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; a legal person or an organizational unit without legal personality, to which the Act grants legal capacity, and which concluded or intends to conclude a Sale Agreement with the Seller, as well as for which electronic services may be provided.
1.9. Civil Code - the Act of 23 April 1964 Civil Code (Journal of Laws No. 16, item 93, as amended), hereinafter referred to as the c.c. (defined in polish law)
1.10. Consumer - a customer who is a natural person who performs a legal action with the Seller not related directly to its business or professional activity.
1.11. Customer Account - an electronic service, a subpage of the Store on which the data provided by the Customer and information about the Orders placed by the Customer in the Online Store is collected.
1.12. Shopping Cart - an element of the Online Store software in which Customer can see the goods selected for purchase, in which it is possible to determine and modify the order data, in particular the quantity of goods.
1.13. Newsletter - an electronic service provided by the Seller via e-mail, which enables customers to subscribe and automatically receive cyclical, free information, i.e. about new products, promotions.
1.14. Product - Movable items available in the Online Store subject to the Contract of Sale concluded between the Customer and the Seller
1.15. Entrepreneur - a natural person, a legal person or an organizational unit that is not a legal person, which the law provides for legal capacity, conducting business or professional activity on its own behalf.
1.16. Regulations - these regulations of the Online Store.
1.17. Online store - an Internet service available at www.pigandfrog.com, through which the Seller sells Products via the Internet.
1.18. Seller / Service Provider - Małgorzata Czaplicka, running a business under the name PIG & FROG Małgorzata Czaplicka, based at Grabowa street 50 05-126 Michałów-Grabina, Poland, entered into the Central Register and Information on Economic Activity conducted by the Minister of Economy od Republic of Poland, TIN (NIP): 9511942363, REGON: 365382071, telephone number: +48 602 101 741, e-mail address: email@example.com
1.19. Sales contract - a product sale agreement concluded at a distance between the Customer and the Seller via the Online Store.
1.20. Contract concluded at a distance - an agreement concluded without simultaneous physical presence of the parties.
1.21. Electronic service - a service provided electronically by the Seller to the Customer via the Online Store.
1.22. Consumer Rights Act - Act of 30 May 2014 on consumer rights (Journal of Laws item 827, as amended).
1.23. Order - Customer's declaration of intent, submitted via the Order Form available on the Online Store website, aiming directly at concluding a Sales Agreement with the Seller, specifying in particular: the type and quantity of the Goods, method of delivery and payment.
2.1. These regulations are addressed to customers using the Online Store www.pigandfrog.com
2.2. The Online Shop is run by: Małgorzata Czaplicka, running a business under the name PIG & FROG Małgorzata Czaplicka with headquarters in Michałów-Grabina (05-126) at Grabowa street 5, entered into the Central Register and Information on Economic Activity conducted by the Minister of Economy, NIP: 9511942363, REGON: 365382071, telephone number: +48 602 101 741, e-mail address: firstname.lastname@example.org, website address: https://pigandfrog.com
2.3. The Regulations define and regulate general terms and conditions for the conclusion and implementation of Sales Agreements via the Online Store, as well as delivery methods, payments, rights and obligations of the Customer and the Seller, conditions for withdrawal from the contract, complaint procedure. It also contains information on the possibility of using out-of-court dispute resolution and regulations regarding electronic services provided by the Seller.
2.4. All information contained in the Online Store of the Seller does not constitute an offer within the meaning of art. 66 of the Civil Code, and are only an invitation for customers to enter into a contract, in accordance with Article 71 of the Civil Code.
2.5. Using the Online Store means any activity of the Customer / User, which leads to the User's reading of the content that is posted on the Store's website.
2.6. The Customer is obliged to use the Online Store and all services that are offered by the Seller through it in a manner consistent with the applicable regulations on the territory of the European Union and the provisions of these Regulations, in particular respect for the principles of social coexistence, personal rights and copyrights and intellectual property of the Seller and third parties.
2.8. Forms of consent, so-called checkboxes, which concern the Customers' personal data, are available on the Store's website, in every place where personal data are collected. Contents of consents are always accepted by the Customer. Customers can update, modify and withdraw their consents to the processing of their personal data that have been made available to the Seller.
2.9. In order to secure and ensure the protection of the electronic message as well as digital content, the Seller implements and applies appropriate technical and organizational measures.
2.10. The Seller informs that the use of services provided electronically, the public nature of the Internet and its use, may involve certain risks, e.g. it may be possible to obtain and modify the Customers' data by unauthorized persons, the installation of malware may take place on the device and in the operating system used by the customer. Customers should use appropriate technical measures to minimize risks.
Using the online store
3.1. The seller enables the following forms of contact:
a) by phone, on +48 602 101 741, on working days from 9:00 to 17:00, Saturday from 9:00 to 14:00.
b) by email, at: email@example.com,
3.2. The minimum technical requirements necessary to cooperate with the Seller's IT system that will enable the Customer to use the Online Store are:
a) a computer, laptop or other multimedia device with access to the Internet,
b) a web browser that supports cookies,
c) access to electronic mail.
3.3. In order to browse the assortment of the Online Store, no account creation is required.
3.4. The sale of goods available in the Online Store is based on the Order placed by the Customer.
3.5. The customer has the option of submitting Order without registering, in the option "order as a guest".
3.6. However access to some functionalities of the website may require prior registration by the Customer and login. Using the available functionality of the Online Store is voluntary.
3.7. In order to properly use the Customer Account, as well as place an Order in the Online Store, you may be required to enable cookies in your browser.
3.8. The prices of the Goods included in the Online Store assortment are given in PLN and EUR and will vary depending on exchange rate. However, they do not include information about delivery costs, which if applicable are indicated during the Order placement and are available on the Online Store website in the "Delivery Price List".
3.9. The Product price shown on the Online Store website is binding at the time the Customer places an Order. This price will not change regardless of the price changes in the Online Store, which may occur in relation to particular Products after the Customer places an Order.
3.10. The purchase of the goods may be made by the customer who has his place of residence or headquarters in the European Union.
3.11. The Customer himself is responsible for the correctness and completeness of the data left in the Store, which were entered in individual forms.
Provision of electronic services
4.1. The online store provides the following free electronic services: Customer Account, Registration Form, Order Form, Newsletter. The Seller will inform directly about the breaks in the provision of the above services on the Online Store website.
4.2. The customer may terminate the contract for the provision of electronic services concluded for an indefinite period at any time and without indicating the reasons. The right will be exercised after sending a statement electronically or in writing on the termination of the contract for the provision of electronic services.
4.3. The Service Provider may terminate the contract for the provision of Electronic Service concluded for an indefinite period in the event that the Customer objectively grossly or persistently violates the Regulations, in particular when providing illegal content. The termination may be filed after the ineffective call at least once to cease or remove the violation with setting an appropriate deadline. Termination of the contract takes place in this case with a 14-day notice period.
4.4. The customer has the right to file a complaint related to the provision of free electronic services provided by the Seller. Complaints regarding Electronic Services and other complaints related to the operation of the Online Store (excluding the complaint procedure, which is described in the further part of the Regulations), may be submitted by the Customer in writing via e-mail to the following address: firstname.lastname@example.org
4.5. It is recommended that the customer submitting a complaint in the application should provide a description of the problem.
4.6. The position taken by the Seller in relation to a given complaint shall take place immediately, however not later than within 14 calendar days from the date of its submission.
Registration of the Customer Account
5.1. The contract for the provision of electronic services consisting in maintaining the Customer Account in the Online Store is concluded at the time of registration.
5.2. Customer's account registration in the store is voluntary and free.
5.3. In order to create a Customer account, go to the "Log in" tab at the top of the page, and then enter the "Do not have an account? Create it here "or check the box with the content "Create an account" in the process of placing orders.
5.4. The requirement for registration and creation of an Account is to express the Customer's or User's consent to the content of the Regulations, which may be read directly when completing the form, as well as for processing personal data indicated in the Registration Form.
5.5. In order to register, it is necessary to provide the following data in the registration form: first and last name, e-mail address and a password consisting of the minimum number of characters indicated.
5.6. Additional data that can be completed in the Account's administration panel (address and telephone number) will be used to place orders in the Store.
5.7. Creating a Customer Account in the Shop is possible after clicking the "SAVE" button.
5.8. After submitting the form, the Customer receives a confirmation of registration by the Seller to the e-mail address provided earlier. In order to log in to the Account, the Customer must enter the login and password indicated in the Registration Form during its creation. The password should be kept secret and protected from unauthorized access by third parties. After logging in to Account, the Customer can edit the data entered by him, check the status of the Order and view the order history.
5.9. The contract for the provision of Electronic Services consisting in running a Customer Account in the Online Store is concluded for an indefinite period.
Placing an order
6.1. Orders via the Online Store can be placed 24 hours a day, 7 days a week.
6.2. Orders can be placed by completing the Order Form:
a) without having to register in the account panel - "order as a guest".
b) by logging into Customer Account, by providing the e-mail address and password established in the previously completed registration process.
c) by simultaneously filling in the Order Form and creating a Customer Account.
6.3. In order to conclude the Product Sales Agreement with the use of an interactive Order Form, it is required to enter the Online Store website, add selected Products to the Cart and then place an Order based on the messages and information displayed to the Customer. The goods are ordered by clicking the button confirming the purchase and confirming the necessity to pay the price.
6.4. To place an Order, the following data are necessary: name and surname, address (street, building number, apartment number, city, zip code, country), contact telephone number, e-mail address, product(s), product quantity, address and method of delivery and method of payment.
6.5. If the Customer chooses to place an Order without registration (order as a guest), the Customer fills out the Order Form with the following data: name and surname, delivery address (street, building number, apartment number, zip code, city, country), address electronic mail, telephone number and data regarding the concluded Sales Agreement: Goods, quantity, delivery method and payment method. Customers who are Entrepreneurs who want to receive an invoice should also provide: the name of the company under which they operate and the tax identification number.
6.6. After selecting the Goods, indicating one of the delivery methods and payment methods available in the online store, the Customer is obliged to check the correctness of the data entered and selected Goods.
6.8. Placing an order using an interactive form takes place upon clicking on the form "Order with payment obligation".
6.9. Until the submission of the Order with the "Order with payment obligation" button, the Customer has the option of making changes and modifications of the Products in the Basket, as well as contact details for delivery or invoice.
6.10. The seller documents the sale of the ordered Goods by receipt. In the process of placing Orders, the Customer may express the will to receive an invoice (instead of a receipt). These documents will be attached to the ordered Goods.
6.11. After placing an Order by the Customer, the Seller sends an e-mail (confirmation of the Order) to the email address provided in the form. The message sent includes all previously agreed terms of the Contract of Sale. In particular, the order number, the list of goods being the subject of the order along with unit prices, the total price to be paid together with the delivery costs and the shipping data. Upon receipt of the above message by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
6.12. Confirmation of placing the Order will contain a reference to the service enabling online payment.
6.13. The Customer may set up a Customer account via the Order Form. The registration by the Customer is one-time, voluntary and free. The customer who created the Customer's account has the option of logging in to check the status of the Order. The data provided during the Account registration will be used to carry out subsequent orders.
7.1. Detailed information on payment methods are available on the Online Store website in the "Payment methods" tab.
7.2. The Seller allows the Customer for the following forms of payment for the ordered Goods:
a) PayPal system - option available for foreign payments
b) payment by bank transfer (prepayment) to the Seller's bank account,
c) payment by online transfer via the tpay.pl or tpay.com external payment system, operated by the Krajowy Integrator Płatności S.A. based in Poznań
7.3 If the Customer chose payment via a transfer or online payment, he is obliged to make payment within 4 business days from the date of receipt of the message confirming the acceptance of the Order by the Seller.
7.4. In the absence of payment within the prescribed period, the Order will be canceled.
7.5. If the Customer chose the payment on delivery while collecting the courier's parcel, he is obliged to make it directly upon personal collection of the Goods.
7.6. If the Customer chooses payment in cash or by card at the personal collection point, he is obliged to pay directly on the spot when collecting the ordered Goods.
8.1. The prices of goods placed on the Store's website are unit retail prices and do not contain information regarding delivery costs, which are indicated to the Customer during placing the Order.
8.2. Detailed information on delivery methods and costs are available on the Online Store website in the "Delivery price list" tab.
8.3. The Goods are delivered in accordance with the method chosen by the Customer and to the address indicated during Order placement.
8.4. The delivery of goods takes place within the European Union.
8.5. The seller allows the following methods of delivery of the ordered goods:
a) courier with delivery to the address indicated by the customer,
8.6. On the day of sending the Goods to the Customer (if the option of personally collecting the Goods has not been chosen), information confirming the delivery of the package by the Seller shall be sent to the email address of the Customer.
8.7. In the case of personal collection, the Customer is informed via email about the completion of the Order and readiness to receive it, along with the address of the collection point and the time of its operation.
8.8. The customer is kept informed about the delivery costs, which are visible in the Order Form.
8.9. After receiving the parcel, the customer or the authorized person should, if possible, examine the package whether it is damaged, flooded, and whether the contents of the package are intact. In the event that the Product looks damaged, the Seller asks the Customer not to accept the parcel. In the case of the above unusual situation, the Customer is obliged to fill a damage report of the parcel in the presence of the Courier and notify the Seller about it.
8.10. The above recommendations in no way exclude and limit the rights of the Customer to submit complaints on the terms provided for in the Regulations. The Customer’s recommended procedure is only to help the Seller determine the causes and liability for the damage caused. Failure to provide the Goods damage protocol specified above does not limit the possibility of reporting damage to the parcel. The complaint procedure remains unchanged regardless of the application or non-application of the above recommendations.
Processing of the order
9.1. The processing of the Order begins:
a) in the case of Orders payable by bank transfer - after posting the funds on the Seller's bank account (the Seller will inform the Customer by e-mail about the receipt of payment and the commencement of the Order),
b) in the case of online payments via the tpay system - at the moment when the customer receives an automatic e-mail with information about accepting the payment,
9.2. In case of concluding the Sale Agreement, the Product will be shipped not later than within 14 business days from the commencement of the Order, depending on the chosen method of payment.
9.3. On the page of each product there is information about the estimated time of processing the order.
9.4. Within 24 hours from the moment of accepting the order for processing, the Seller will inform about the date of the order readiness for delivery by e-mail.
9.5. In the case of Orders of Goods with different delivery dates, the delivery date is the longest given date.
9.6. The Customer has the option to cancel or change the Order, however, not later than until the Seller sends a message confirming the acceptance of the order. For this purpose, the Customer contacts the Seller by phone or email. Canceling or changing the Order after the expiry of the said term is possible after consultation with the Seller.
9.7. In the event of exceptional circumstances or the impossibility of fulfilling the Order at the time specified by the Customer, the Seller shall immediately contact the Customer by phone or email, in order to determine the further procedure, including the change of the method of delivery and setting a new delivery date.
9.8. Irrespective of the rights described above, if the Customer's order cannot be executed, the Seller has the right to withdraw from the Agreement within 30 days from the date of its conclusion.
9.9. If the Customer does not take any decision in situations referred to in 9.7, including if it is impossible to contact the Customer for reasons not dependent on the Seller, the Seller may use within 30 days from the occurrence of the event a contractual right to withdraw from Orders entirely.
9.10. In the event of cancellation of the Order in the situation described in connection with 9.7-9 and the Customer has already paid for the Order, the Seller will refund the paid amount (or its part in the case of execution of the Order in part) in accordance with generally applicable laws.
Withdrawal from the contract
10.1.A Customer who is a Consumer who has concluded a contract at a distance or away from the business premises may, within 14 calendar days, withdraw from it without giving a reason.
10.2.The period of withdrawal from the Contract of Sale starts at the moment the Consumer takes possession of the Good or at the moment the goods are delivered.
10.3 If the contract covers many items that are delivered separately, the withdrawal period expires after 14 calendar days since delivery of the last item, lots or parts ordered.
10.4. The Consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This declaration may be submitted:
a) in writing to the following address: Pig & Frog Małgorzata Czaplicka, Skarbka z Gór 140b/3, 03-287 Warsaw, Poland
b) via e-mail to the following e-mail address: email@example.com
10.5. In order to make a declaration of withdrawal from the contract, the Customer may use the form template, which constitutes an attachment to these Regulations and is posted on the Online Store website.
10.6. A customer who has used the delivery of a statement of withdrawal from the contract by e-mail, will be without delay informed of the acceptance of this declaration of intent via email or in writing to the address provided in the Order Form.
10.7. In the event of withdrawal from the Sales Agreement, it is considered void.
10.8. If the Consumer submitted a statement on withdrawal from the Contract of Sale before the Seller accepted his offer, the offer ceases to be binding.
10.9. The Consumer is obliged to return the Goods to the Seller in an unchanged condition together with the original proof of purchase (receipt or invoice), within no more than 14 calendar days from the day on which he informed the Seller about the withdrawal from the contract. The return of the goods should be made to the seller's address below:
Pig & Frog Małgorzata Czaplicka, Skarbka z Gór 140b/3, 03-287 Warsaw, Poland
10.10. In the event of withdrawal from the concluded Sales Agreement, all goods delivered to the Consumer shall be returned, including all the gifts attached to the given order.
10.11. The cost of sending back the products to the Service Provider bears the Consumer.
10.12. The Seller is obliged to without a delay, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Contract of Sale, return all payments made by him, for the purchased Goods along with the cost of their delivery to the Customer (except for additional costs resulting from the selected in Ordering by the Consumer for a delivery method other than the cheapest usual delivery method offered by the Store). The Seller may withhold reimbursement of payments received from the Consumer until receipt of the Goods or delivery of proof of the Goods return, depending on which event occurs first.
10.13. The return of the amount paid by the Consumer is made by transfer to the account indicated by the Consumer in the statement on the withdrawal from the Contract of Sale or to the bank account from which the Consumer has paid by online bank transfer.
10.14. The consumer is liable for the decrease in value returned as a result of withdrawal from the Agreement of the Goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
10.15. The consumer is not entitled to withdraw from the sales agreement referred to in point 10.1, if Consumer has purchased non-prefabricated products (made by the Service Provider according to the Consumer's specification or to satisfy his personalized needs). If Consumer has purchased products of this type along with products from the regular offer, the Consumer has the right to withdraw from the contract in the part not related to personalized products.
Terms of complaints
11.1. The Seller is liable to the Customer for the defects of the Goods purchased by the Customer, within the scope specified in the Civil Code (Journal of Laws of 2019 item 1025, as amended).
11.2. The Seller is liable to the Customer if the Goods sold have a physical or legal defect, where a physical defect is incompatibility of the Products supplied with the Agreement.
11.3. The Seller shall not be liable to the Customer for defects in the Goods which the Customer knew at the time the contract was concluded and the Customer has no right to file a complaint for such Product.
11.4. In order to file a complaint, the Customer should contact the Seller at the e-mail address firstname.lastname@example.org, providing the completed complaint (customer data, date of purchase of the product complained about, description and scope of complaints) as well as attaching photos of the defective Good.
11.5. The Seller on the Online Store website provides a sample complaint form that the Customer may use. Failure to use the form does not affect the complaint and the effectiveness of its consideration.
11.6. The seller will consider the complaint within 14 days from the date of submitting the complaint and will inform the customer about the manner of further proceedings.
11.7. If the complaint is considered justified, the Seller shall without a delay replace the defective Product with one free of defects or remove the defect, and cover the costs incurred by the Customer to deliver the defective Product to the Seller by the courier indicated by the Seller. The above does not affect the possibility of the customer demanding a price reduction or withdrawal from the contract if the defect is significant.
11.8. The complaint will be processed within 14 days.
11.9. If the Product cannot be replaced, the defect removed or the price reduced, the Seller shall return the payment immediately in accordance with the applicable provisions of law.
11.10 When submitting a complaint, the complained Goods shall be delivered to the Seller, properly packed together with the original proof of purchase (receipt or invoice) and completed complaint form to the following address:
Pig & Frog Małgorzata Czaplicka, Skarbka z Gór 140b/3, 03-287 Warsaw, Poland
If the complaint is considered unfounded, the Service Provider shall without a delay send the goods to the Customer at his cost to the address indicated in the complaint form.
11.11. The consumer may use extrajudicial means of dealing with complaints and remedy.
a) The Customer being a Consumer has the right to request a settlement of the dispute arising from the concluded sales contract to a permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws No. 4, item 25, as amended), regulations of the organization and operation of permanent consumer courts of arbitration are specified in the Ordinance of the Minister of Justice of September 25, 2001 in on determining the rules of organization and operation of permanent consumer arbitration courts. (Journal of Laws No. 113, item 1214, as amended),
b) Customer being a Consumer may apply to the voivodeship inspector of Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of a dispute between the Customer and the Seller,
c) The Customer who is a Consumer has the right to obtain free assistance in order to resolve the dispute between him and the store. For this purpose, it may use the help of a district (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (eg the Consumer Federation),
d) The Customer who is a Consumer may use the online dispute resolution platform at the EU level (ODR platform), available at: http://ec.europa.eu/consumers/odr/.
12.1. The Newsletter electronic service consists in sending to the specified e-mail address of the Customer electronic messages that contain commercial information about new Goods or services.
12.2. In order to subscribe to the Newsletter, it is required to enter the e-mail address in the marked field and accept the visible check boxes, then click on the icon next to the e-mail address. Additionally, Customer can subscribe to the Newsletter when placing an Order in the Order Form or check the "Subscribe to the newsletter" checkbox in the Account's administration panel or during registration.
12.3. After the Customer sends a message requesting to subscribe to the Newsletter, the Seller without a delay sends an activation link to the e-mail address provided, which the Customer should then enter in order to confirm his desire to subscribe. At the time of confirmation by the Customer, a contract for the provision of electronic services is concluded.
12.4. The Agreement for the provision of Electronic Newsletter service is concluded for an indefinite period and terminates when the Customer requests to remove his e-mail address from subscribing to the Newsletter or unsubscribing via a link in each message sent as part of the Newsletter service.
12.5 The customer may unsubscribe from the Newsletter at any time.
13.1. The Seller declares that he adheres to all rules of protection of personal data of persons using the Online Store and all legal regulations.
14.1. In matters not covered by the Regulations, the provisions of Polish law shall apply, in particular - acts of 24 June 2014 on consumer rights (Journal of Laws of 2019, item 134), the Act of 23 April 1964 - Civil Code ( Journal of Laws of 2018 item 1025, as amended).
14.2. Any disputes arising between the Customer who is not a Consumer and the Seller shall be settled by the local court competent for the registered office of the Seller.
14.3. The Seller reserves the right to temporary breaks and disruptions in the functioning of the Online Store, the above however does not affect the implementation of confirmed Orders.
14.4. The Seller reserves the right to make changes to these Regulations. The Seller shall inform the Customer about each change at least 14 days in advance by sending an online link to the new entries. The changes come into force within 14 calendar days from placing them on the store's website. If the Customer does not accept the changes, he is obliged to inform the Seller about this fact within 14 calendar days, and thus the contract will be terminated. Otherwise, after the indicated period, the Seller will consider that the changes have been accepted.
14.5. Changes to the Regulations regarding certain Electronic Services (eg Customer Account, Order Form) remain valid if the Consumer has been properly informed about the changes and has not terminated the contract within 14 calendar days from the date of notification.
14.6. Changes in the Regulations do not affect already placed Orders and Orders in progress.
14.7. Regulations come into life on 20.06.2019.