Returns:

  1. In accordance with the Consumer Protection Act (of 2.03.2002), the Buyer has the right to resign from the purchased product without giving reasons within 14 days of receipt of the shipment
  2. If you want to return the product, please inform us by e-mail, sending us a completed return form to pigandfrog@pigandfrog.com. Then send the ordered goods with no signs of use along with the original proof of purchase and the return form. We will refund your payment to the account indicated by you within 14 days if the goods are delivered to us. Costs of return shipment are covered by the buyer. 
  3. Non-prefabricated products - made to a special order according to customer requirements are not refundable. 

Address for returns

PIG & FROG Małgorzata Czaplicka

Skarbka z Gór street, 140b / 3

03-287 Warsaw, Poland

 

Complaints

  1. The consignee should check the package condition in the presence of the courier, eg if the package has no visible external damage. The carrier is responsible for any damage caused during the transport.
  2. In the case of damage to package, write the damage report with the courier. 
  3. We take full responsibility for the products offered. In the event of a product defect, you can raise a complaint to it. To do this, fill in and send us a complaint form to pigandfrog@pigandfrog.com
  4. The complaint will be processed within 14 business days
  5. We will inform you by email about the results of its consideration.
  6. If the complaint is accepted, we will remove the defect or replace the defective product with one free from defects.

We are at your disposal all the time. We will be happy to answer all your questions and explain all doubts. Your satisfaction is most important to us.


e-mail: pigandfrog@pigandfrog.com

RETURN FORM (pdf)

COMPLAINT FORM (pdf)